Privacy Policy | Circuit Works

1. Who We Are

Circuit Works ("we", "our", "us") is an electrical services company operating across the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly.

For questions about this policy or your data, contact us at hello@circuit-works.uk.

2. Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, phone number, and postal address when you request a quote, book a service, or contact us.
Property information: Details about your property provided during the quote process, such as room dimensions and building type.
Payment information: Card details and billing information processed securely through our payment provider (Stripe). We do not store full card details on our servers.
Technical data: IP address, browser type, device information, and browsing activity on our website collected via cookies and analytics tools.
Communication records: Records of emails, calls, and messages between you and our team.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide quotes and process bookings for our installation and maintenance services.
To process payments and manage your account.
To communicate with you about your booking, installation, or aftercare.
To send you service reminders and maintenance notifications (where you have opted in).
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following lawful bases:

Contractual necessity: To fulfil our obligations when you book a service or request a quote.
Legitimate interest: To improve our services and communicate relevant information to you.
Consent: For marketing communications, which you can withdraw at any time.
Legal obligation: To comply with UK laws and regulations.

5. How We Share Your Data

We do not sell your personal data. We may share your information with:

Payment processors: Stripe processes payments on our behalf under their own privacy policy.
Our engineers: Installation teams receive necessary contact and property details to complete your booking.
Analytics providers: We use anonymised data with services like Google Analytics to understand website usage.
Legal authorities: Where required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, customer records are retained for 7 years after the last service for warranty and regulatory purposes. You can request deletion of your data at any time, subject to our legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (right to be forgotten).
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at hello@circuit-works.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL/TLS and processed through PCI-DSS compliant providers.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.